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Go-Live and Installation Support

MicroFirst provides support, manpower, and technical expertise at any stage of go-live. We can assist staff to ensure all devices are on-line and functional, as well as assist with upgrading devices to the most currently released software. We can train staff on all tasks performed while on site.

Specification Writing

We can create both high-level and detailed specification documents to ensure the project is accurately implemented and delivered.

Training, Certification, and Configuration

MicroFirst can provide training in all areas of the slot system. We also provide certification courses in a classroom-like format, including comprehensive workbooks outlining the details of the course. MicroFirst offers certification classes in areas such as:

• Slots and IT- Configuration, Ethernet Floor Operations, iVIEW, Overall System Operation, Player and Employee Card, Slot Floor Bonusing, System Monitoring, Troubleshooting and Problem Determination
• Marketing- iVIEW, Overall System Operation, Player and Employee Card, Slot Floor Bonusing

Player Tracking and iVIEW Optimization

MicroFirst can perform an on-site evaluation of how the slot system is being utilized. A detailed report will be presented showing the results of our analysis, including information on feature functions that allows you to determine possible strategic options. MicroFirst will work with you to ensure that features are properly configured and that your marketing effort extends to the iVIEW. If desired, we will help you make use of available system functions which are currently unused.

Project Management

With our experienced technical leadership, coupled with our industry knowledge, MicroFirst can manage a project of any scope. We offer coordination, tracking, documentation, and any required reports. Tailored plans can be created to provide the level of management needed in terms of budget and requirements. Whether you are opening a new property or installing a product upgrade, MicroFirst can relieve the tension associated with your project.

Board Repair

At MicroFirst, our board repair facility provides a fast turnaround and up-front, capped cost. If you have an item that we do not currently repair, we will work with you to obtain the necessary equipment to execute the repair.

Upgrades, Configuration, and Installation

MicroFirst offers both on-site and remote resources that can provide failsafe software installation, new product configuration or system upgrades.

Network Services

We offer resources for design, implementation, and rollout of servers, databases, and networks.

Regulatory Assistance

MicroFirst’s experienced technical and application resources can assist with submissions, problem resolution, lab support, and software compatibility testing.

Slot Excellence

Our automated analysis of system, network and floor-level SMS data provides valuable information and an evaluation of your active floor. This service will increase uptime and eliminate the risk of malfunctions that cost you revenue. You will be able to locate and resolve system errors and provide better system performance, resulting in an enhanced patron experience, high-quality data, and smooth system operation. Included in this service is a close examination of ticket data and floor activity to identify potential ticketing scams. We provide a comprehensive report outlining current and potential problems, as well as possible causes. Talk to us about working with you to get to the bottom of those hard-to-solve problems.

MicroFirst's Slot Excellence Service can identify scams like the following:

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System Software Release Testing

MicroFirst performs quality assurance testing and provides reports on problems that are identified. Our thorough testing greatly reduces the risk of having issues with new software when loaded. We can help to prevent crashes on the floor, prevent regulatory issues, and as a result enhance the patron experience. MicroFirst also provides this service for Slot Machine software.

Troubleshooting and Support

MicroFirst offers both on-site and remote analysis, problem determination, technical direction evaluation, and problem resolution.